Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver our customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. This process takes an 1–4 days depending from the purchased items, from the period of the year and the number of the placed orders.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 2–10 business days. The orders are shipped by DPD or DHL Paket. After processing and leaving the warehouse, items usually take between 2 and 10 days to arrive at their destination but can take longer from time to time.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy applies only to private, end consumers of the EU, CH and NO and does not apply to the customized goods (i.e.meter cut ropes or hoses). These items are not eligible for return, refund or exchange.
To initiate a return, please email us at info [@] zweikapitaene.de
We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at Nienborger Str. 4, D-48599 Gronau, Germany.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a traceable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.